SaaS

GoBig Reviews

The project enables businesses to efficiently gather online reviews, boosting reputation and trust. Key deliverables included a custom website, an intuitive platform and integration with multiple review sites into a unified dashboard. The software allows businesses to engage with customers proactively, addressing issues early and enhancing customer loyalty, streamlining reputation management for success.

Industry

Reputation and Brand Management

Technologies

CSS, Bootstrap, JS, Laravel, Inertia, HTML, Vue, PHP

Services

Web Applications, Websites, AI Applications, UI/UX design, development, testing, DevOps, maintenance

Website

gobigreviews.com

Project Mission

Our mission is to empower businesses to build trust and grow through streamlined reputation management – by simplifying the way they collect, monitor and respond to online reviews across platforms.

CLIENT'S IDEA

AI-Driven Review Management Platform. Client Idea: "Reviews Matter".
Online reviews are more than just opinions – they shape a business’s reputation. The client approached us with a powerful concept: help businesses turn every satisfied customer into a public endorsement and amplify their positive reputation across platforms.

Go Big Reviews needs to be a smart, intuitive platform that enables businesses to collect, manage and boost 5-star customer reviews with ease.
The core idea was to streamline the process of gathering feedback by using QR codes. A company simply shares a unique QR code with a customer and once a single review is submitted, it boosts that company’s rating and visibility across multiple review platforms simultaneously.

DEVELOPMENT PROCESS

step 1

Initialization & Setup

Core architecture and basic structure for data processing and user interaction. Environment setup and tool configuration.

step 2

MVP Implementation

The first version of the site with core review collection functionality, including submission, storage and display.

step 3

Subscriptions & White label

Subscription management functionality, allowing users to choose plans, pay and apply white-label branding.

step 4

Dashboard & Settings

The admin interface is developed, allowing companies to manage reviews, view stats and configure settings.

step 5

Launch & User Behavior Testing

Post-launch, monitoring user behavior to identify improvements and refine the product for better performance and satisfaction.

CHALLENGES

Integration with more than 20 different platforms.
Security, analytics and tracking of QR codes.
Automation of review processing with AI tools.
Algorithms working on brand authority.

UNIQUE FEATURES

AI Analysis of the reviews

An AI feature has been developed to analyze and classify customer reviews, generating tone-appropriate responses to maintain a positive company image and build strong customer relationships.
Using natural language processing (NLP), it detects sentiment, intent and key topics, categorizing reviews and responding automatically to boost brand credibility.

Integration with External Platforms

A key challenge was integrating with third-party platforms, each with unique APIs, policies and limitations.
The solution was developing specialized adapters for each platform, ensuring seamless data exchange and automatic updates. This approach made the integration scalable, adaptable and future-proof, ensuring long-term system stability and performance.

White Label Customization

The white-label implementation integrates seamlessly with a company's branding, ensuring a cohesive user experience.
We developed a Branding Integration interface that allows users to upload logos, select color schemes and incorporate brand elements into review requests, reflecting the company's unique visual identity.

Request Scheduler for Auto Email and SMS Campaigns

Implementing a Request Scheduler for automating email and SMS campaigns boosts conversion rates. This includes selecting specific dates, times and frequencies for sending review requests, promotions or reminders.
The system provides tools to help businesses visualize and manage their campaigns based on customer behavior, preferences or demographics.

SMOOTH DELIVERY

Scalable, user-centric system that leverages automation and smart review distribution to enhance brand authority and drive engagement. With GoBigReviews, positive feedback doesn’t stay in one place – it echoes across the web. The result is a fast, effortless, and truly user-friendly way to collect customer feedback.
By streamlining the review process, the platform encourages more customers to share their positive experiences.
Once submitted, reviews are automatically aggregated and synchronized across major platforms – maximizing visibility with minimal effort.
This not only boosts a company’s local SEO and online credibility, but also helps businesses grow organically by turning satisfied customers into genuine brand ambassadors.
Additionally, AI-powered analysis identifies trends and frequently mentioned issues, enabling companies to proactively improve their products and services.

HAPPY CLIENT

“

We would strongly recommend Yellow Duck Coders to our closest friends and family without thinking twice about it!
Their deep understanding of our needs and brilliant technical expertise delivered a product beyond expectations.
A truly outstanding partner!”

Daniel Schreiber

CEO GoBigReviews

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